Refund Policy

Effective Date: December 1, 2024

Our Commitment to Your Satisfaction

At Bank Statement Converter, we're committed to providing accurate, secure bank statement conversion services that meet your financial workflow needs. We understand that choosing the right tool is important, and we want you to feel confident about your decision to use our platform.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid subscriptions. If Bank Statement Converter doesn't meet your expectations, you can request a full refund within 7 days of your subscription purchase.

Refund Eligibility

Full Refunds Are Available When:

Within 7 Days: Your refund request is submitted within 7 days of subscription purchase or renewal
Technical Issues: The platform has persistent technical problems preventing normal bank statement conversion, and our support team cannot resolve them within 5 business days
Service Not as Described: The conversion service significantly fails to deliver the accuracy or features advertised
Billing Errors: You were charged incorrectly, experienced duplicate charges, or unauthorized billing
Security Concerns: If you experience a verified security issue with our platform

Partial Refunds May Be Considered For:

Pro-rated Subscriptions: Mid-cycle cancellations due to unresolved technical issues
Unused Credit Packs: If you purchased credits but used less than 20% due to service-related problems

Subscription Types and Refund Terms

Monthly and Annual Subscriptions

Refund Window: Full refund available within 7 days of purchase or renewal
Processing: Refund processed to original payment method
Service Access: Continues until end of refunded billing period
Unused Time: No partial refunds for unused subscription time (except for technical issues)

Credit Packs (Pay-As-You-Go)

7-Day Guarantee: Full refund if less than 20% of credits used and within 7 days
Unused Credits: No expiration, so typically no refund needed
Technical Issues: Full refund if platform issues prevent usage

Free Plan

The free plan is not eligible for refunds as it involves no payment

How to Request a Refund

Step 1: Contact Support First

We recommend contacting our support team first to resolve any issues:

Contact Form: Visit our Contact page
Response Time: Within 24 hours

Many issues can be quickly resolved without needing a refund.

Step 2: Submit Refund Request

If we cannot resolve your issue, please submit a refund request including:

Account email address
Subscription or transaction ID
Purchase date
Detailed reason for refund request
Screenshots of any errors or issues
Specific examples of conversion problems (if applicable)

Step 3: Review Process

Acknowledgment: Within 24 hours of request
Review Period: 3-5 business days for evaluation
Additional Info: We may contact you for clarification if needed
Decision Communication: Clear explanation of our decision

Step 4: Refund Processing

Approved Refunds: Processed within 2 business days
Payment Method: Returned to your original payment method
Timeline: 5-10 business days to appear in your account (bank processing time)
Notification: Email confirmation when refund is processed

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Usage-Based Exclusions

After 7 Days: Requests submitted after the 7-day guarantee period
High Usage: You've already converted more than 75% of your plan's page allowance
Expected Limitations: Issues with document quality, format compatibility, or accuracy that are within normal service parameters

Policy Violations

Terms Violation: Account terminated for violating Terms of Service
Fraudulent Activity: Abuse of service, unauthorized sharing, or suspicious usage patterns
Multiple Accounts: Creating multiple accounts to abuse free trials or refund policies

External Factors

User Error: Uploading incorrect file types, poor quality scans, or documents that aren't bank statements
Third-Party Issues: Problems with your browser, internet connection, or computer
Data Accuracy: Normal OCR limitations or accuracy variations within our stated 99%+ range
Feature Expectations: Expecting features that were never advertised or promised

Change of Mind

No Service Issues: Simply changing your mind without any platform-related problems
Business Changes: Changes in your business needs that don't relate to service quality

Special Refund Considerations

Technical Issues

Accuracy Problems: If conversion accuracy falls significantly below our 99%+ standard
Platform Downtime: Extended service outages that prevent normal usage
Data Security: Any verified security breach affecting your account

Exceptional Circumstances

We may consider refunds outside normal policy for:

Medical emergencies preventing service use
Natural disasters affecting your business operations
Documented financial hardship
Platform changes that significantly affect your workflow

These require supporting documentation and are evaluated case-by-case.

Subscription Management

How to Cancel Your Subscription

Account Dashboard: Cancel directly from your account settings
Contact Form: Submit a cancellation request via our Contact page
Immediate Effect: Cancellation prevents future billing
Access Continues: Use service until current period ends
No Penalties: No cancellation fees or penalties

What Happens After Cancellation

Billing Stops: No future charges to your payment method
Service Access: Continues through current billing period
Data Retention: Account data kept for 90 days for potential reactivation
Re-activation: Easy to restart if you change your mind

Credit Pack Refunds

One-Time Purchase Refunds

7-Day Window: Full refund if less than 20% of credits used
Unused Credits: No expiration means no time pressure
Technical Issues: Full refund regardless of usage if platform problems prevent use
Satisfaction: If service doesn't meet expectations within first 7 days

Dispute Resolution

If You Disagree with Our Decision

Appeal Process: Email detailed appeal within 7 days of decision
Management Review: Senior team member reviews your case
Final Decision: Communicated within 5 business days
External Options: Chargeback rights through your credit card company remain available

Chargeback Prevention

We prefer to resolve issues directly:

Open Communication: We'll work with you to find a solution
Fair Resolution: Our goal is customer satisfaction
Documentation: We maintain detailed records of all service interactions

Changes to This Policy

Notification: Material changes communicated via email
Effective Date: Changes apply to purchases made after posting
Grandfathering: Your purchase is governed by the policy in effect at time of purchase
Transparency: Clear communication about any policy updates

Customer Success

Our Refund Philosophy

Customer First: We prioritize your satisfaction and success
Fair Process: Transparent, consistent application of policies
Quick Resolution: Fast processing to minimize your inconvenience
Continuous Improvement: We use feedback to improve our service

Before Requesting a Refund

Consider these alternatives:

Support Help: Our team can often resolve technical issues quickly
Tutorial Resources: We offer comprehensive guides for optimal results
Plan Changes: Switch to a different plan that better fits your needs
Extended Trial: We may offer additional time to evaluate the service

Contact Information

For refund requests and general support, please visit our Contact page.

Response Times

Refund Requests: 3-5 business days
General Support: 24-48 hours
Technical Issues: Same business day
Billing Questions: 24 hours

Important Note: This refund policy works alongside our Terms of Service and Privacy Policy. We're committed to fair treatment and transparent policies that protect both our customers and our business.

Your satisfaction matters to us. We've designed this policy to be fair and transparent while ensuring we can continue providing high-quality bank statement conversion services to all our customers.